Rockstar Customer Service Representative Inside Sales FastPaced

MG3HVAC LLC; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Job summary

Quality Pro Services is seeking a fast-moving, detail-obsessed CSR with inside sales skills to handle high-volume calls and upsell services. You will use ServiceTitan to track customers, schedule jobs, and ensure nothing slips through the cracks while delivering exceptional customer service.

If you thrive under pressure and enjoy a dynamic team, this role offers a path for advancement. The ideal candidate is a multitasking pro who loves talking to people, closing sales, and mastering software

Qualifications

• Proven CSR with inside sales experience preferred.
• Comfortable handling high-volume calls and multitasking.
• Experience with ServiceTitan or similar software is advantageous.

Responsibilities

• Manage high-volume inbound calls with precision and speed.
• Drive inside sales by identifying opportunities, upselling, and closing deals over the phone.
• Use ServiceTitan to track customers, schedule jobs, and ensure follow-through.
• Stay organized and detail-oriented even in fast-paced conditions.
• Deliver excellent customer service while juggling multiple priorities.
• Collaborate with a high-energy team to maintain smooth workflow.

Skills

Inside sales

CSR experience

ServiceTitan

Multitasking

Tools

ServiceTitan

Job description

Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

About Us:

At Quality Pro Services, we don’t just provide service—we deliver excellence, efficiency, and results. Our team thrives on energy, speed, and precision, and we’re looking for someone who can keep up and shine. If you’re a driven, multitasking pro who loves talking to people, closing sales, and mastering software tools, you’ll feel right at home here.

Position Overview:

This isn’t your average CSR role. We’re looking for a fast-moving, detail-obsessed, sales-driven superstar to handle multiple calls at once, upsell our services, and keep operations running like clockwork using ServiceTitan. If you thrive under pressure, love a challenge, and can juggle calls, software, and sales all at the same time, this role was made for you.

What You’ll Do:

Manage high-volume inbound calls like a pro, multitasking seamlessly without missing a beat

Drive inside sales by identifying opportunities, upselling, and closing deals over the phone

Use ServiceTitan software to track customers, schedule jobs, and ensure nothing slips through the cracks

Stay sharp, organized, and detail-oriented even when the pace is intense

Deliver exceptional customer service while navigating multiple priorities simultaneously

Collaborate with a high-energy team to keep workflow smooth and efficient

Who You Are:

A proven CSR with inside sales experience who thrives in fast-paced environments

A multitasking master who can handle multiple calls and software tasks simultaneously without losing focus

Obsessed with details—accuracy matters to you even when things are moving at lightning speed

Experienced with ServiceTitan or similar software (preferred but not required)

Confident, proactive, and excited by challenges

Why You’ll Love Working Here:

Work in a high-energy, fast-paced environment where every day is different

Competitive salary plus performance-based incentives—your effort directly impacts your rewards

Opportunities to grow and advance quickly within the company

Be part of a dynamic team that celebrates wins and pushes each other to succeed