Customer Service Representative

Hire Right Recruiting; Hingham (MA); On-site; USD 34,440 - 55,104; Full time

Job summary

Shafer-Heating- is seeking a Customer Service Representative for its Hingham, MA call center. The representative will be the first voice customers hear, responsible for booking service calls and keeping the schedule full.

This position offers training for the right candidate, no call center experience required. Compensation includes an hourly base rate plus performance bonuses, with realistic on-target earnings ranging from $25 to $40 per hour.

The ideal candidate will have a friendly phone presence, be organized, and capable of multitasking in a busy environment.

Qualifications

• No prior phone or call center experience required; training provided.
• Must pass a pre-employment background check.
• Ability to multitask in a busy call center.

Responsibilities

• Answer inbound calls and book service appointments at an 85%+ booking rate.
• Make 20 to 50+ outbound calls per day to fill the schedule.
• Capture accurate customer and job details in ServiceTitan.

Skills

Friendly, clear phone presence

Customer-first attitude

Comfortable with computers

Organized and dependable

Tools

ServiceTitan

Job description

Customer Service Representative

Department: CSR

Employment Type: Full Time

Location: Hingham, MA

A growing residential plumbing, heating, and cooling company in the Hingham and South Shore area is hiring a Customer Service Representative for its call center. You will be the first voice customers hear, book service calls, and keep the schedule full. No call‑center experience required; we will train the right person. Hourly base plus performance bonus, with a realistic on‑target earnings range of $25 to $40 per hour.

Key Responsibilities

• Answer inbound calls and book service appointments at an 85%+ booking rate
• Handle roughly 20 to 40 inbound calls per day
• Make 20 to 50+ outbound calls per day to fill the schedule and follow up
• Keep the dispatch board full and balanced
• Capture accurate customer and job details in ServiceTitan
• Deliver a warm, professional first impression on every call
• Hit individual and team goals tied to bookings and board‑filled percentage

Skills, Knowledge and Expertise

• Friendly, clear phone presence and a customer‑first attitude
• No prior phone or call‑center experience required; we will train the right person
• Comfortable with computers; ServiceTitan experience a plus
• Organized, dependable, and able to multitask in a busy call center
• Must pass a pre‑employment background check
• Based on‑site in Hingham, MA