Customer Service Specialist (Full-Time, In-Office)

Super Service Today; Danvers (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation

Paid holidays

Growth opportunities

Job summary

Super Service Today in Massachusetts is hiring a Customer Service Specialist to be the voice of the company. This full-time, in-office role handles inbound calls, schedules service using ServiceTitan, resolves issues, and ensures clients feel supported and valued.

We value calm under pressure, professionalism, and turning tough calls into positive experiences. Join a high-energy, drama-free team focused on long-term growth and exceptional customer care.

Qualifications

• Absolute Rock Stars on the phone.
• Strong multitaskers who can manage calls, scheduling, and client follow-up without missing a beat.
• Excellent written and verbal communication skills.
• Team players with a positive attitude who want to grow with us long-term.
• Detail-oriented, organized, and dependable – we rely on you to keep the customer experience seamless.

Responsibilities

• Answer inbound calls and provide outstanding customer service on every call.
• Schedule appointments quickly and accurately using ServiceTitan.
• Calmly handle upset customers and turn stressful situations into positive outcomes.
• Maintain accurate records of client communication.
• Communicate clearly with field technicians to ensure jobs are handled efficiently.
• Follow up with clients to ensure their expectations were exceeded.

Skills

Phone skills

Multitasking

Communication

Team player

Detail oriented

Tools

ServiceTitan

Job description

About Us

At Super Service Today, customer service isn’t just a department — it’s the heartbeat of everything we do. We believe every client interaction should feel like 5-star service, even in tough situations. We’re not looking for average. We’re not looking for “good enough.” We’re looking for world-class communicators who live for delivering outstanding service.

If you’re not the best of the best — stop reading.
If you are? Keep going.

Position Overview

This is a full-time, long-term, in-office position (40–50 hours per week). As a Customer Service Specialist, you will be the voice of Super Service Today. You’ll handle inbound calls, schedule service, resolve issues, and ensure our clients feel supported, respected, and understood.

We take customer service very seriously. We want people who thrive under pressure, stay cool when clients are stressed, and can turn even a tough call into a positive experience.

What We’re Looking For

• Absolute Rock Stars on the phone – professional, confident, and quick on your feet.
• Strong multitaskers who can manage calls, scheduling, and client follow-up without missing a beat.
• Excellent written and verbal communication skills.
• Team players with a positive attitude who want to grow with us long-term.
• Detail-oriented, organized, and dependable – we rely on you to keep the customer experience seamless.

Bonus Points For:

• Prior experience in Plumbing/HVAC industry (you’ll “speak the language” faster).
• Experience with ServiceTitan or similar service management software.

Key Responsibilities

• Answer inbound calls and provide outstanding customer service on every call.
• Schedule appointments quickly and accurately using ServiceTitan.
• Calmly handle upset customers and turn stressful situations into positive outcomes.
• Maintain accurate records of client communication.
• Communicate clearly with field technicians to ensure jobs are handled efficiently.
• Follow up with clients to ensure their expectations were exceeded.

What We Offer

• Competitive pay with growth opportunities.
• Full-time hours: 40–50 per week.
• Medical, Dental, and Vision coverage.
• Paid vacation and paid holidays.
• A high-energy, no-drama workplace where customer service excellence is celebrated.
• Long-term career growth — we’re looking for people who want to stay and grow.

This Is NOT Just Another Job

We’re building a world-class customer service team. If you are passionate, relentless, and thrive on delivering amazing client experiences — we want you.

If you’re not a rockstar, this isn’t the role for you.
If you're a hardworking team player who enjoys staying busy and wants to be part of a growing home service company, we'd love to meet you!