Onsite Customer Experience Specialist

Rodenhiser Home Services Inc.; Holliston (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Job summary

Rodenhiser Home Services in Massachusetts is seeking an onsite Customer Service Representative (CSR) to warmly welcome clients, provide a calm voice, and deliver five-star service. The role focuses on converting requests to booked appointments and maintaining client records.

You will respond via phone, text, and email, collaborate with field and office teams, and participate in training to improve call conversion.

Qualifications

• High school education or equivalent.
• Two years’ proven track record in customer service, preferred.
• Excellent verbal and written communication; calm under pressure.

Responsibilities

• Convert incoming client requests into booked service appointments.
• Respond to client requests via phone, text and email, resolving issues and promoting the brand.
• Collaborate with field and office teams to create seamless service experiences.
• Participate in training to boost booked calls.
• Maintain and update client database with complete and accurate information.
• Make outbound calls.
• Be available for On-Call duties.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Phone systems

CRM software

Job description

Rodenhiser Home Services in Massachusetts is seeking an onsite Customer Service Representative (CSR) to warmly welcome clients, provide a calm voice, and deliver five-star service. The role focuses on converting requests to booked appointments and maintaining client records.

You will respond via phone, text, and email, collaborate with field and office teams, and participate in training to improve call conversion.