In-Store Customer Experience Specialist

Platinum Coastal Group; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A local business in Boston is seeking a dependable Customer Service Representative to join their in-office team. This role involves welcoming customers, providing knowledgeable support about products and services, and resolving inquiries effectively. Ideal candidates will have strong communication skills, a commitment to customer care, and a willingness to learn. The position offers a supportive team environment and opportunities for professional growth, emphasizing the importance of customer satisfaction and building long-term relationships.

Qualifications

• High school diploma or equivalent required; additional education is an asset.
• Previous experience in a customer-facing role preferred but not required.
• Comfortable learning new software systems and service tools.

Responsibilities

• Welcome customers in person and provide knowledgeable support.
• Handle customer inquiries and resolve issues efficiently.
• Gather and communicate customer feedback to leadership.

Skills

Strong written and verbal communication abilities

Effective problem-solving skills

Ability to manage multiple tasks

Dependable and punctual

Enthusiastic attitude

Education

High school diploma or equivalent

Job description

A local business in Boston is seeking a dependable Customer Service Representative to join their in-office team. This role involves welcoming customers, providing knowledgeable support about products and services, and resolving inquiries effectively. Ideal candidates will have strong communication skills, a commitment to customer care, and a willingness to learn. The position offers a supportive team environment and opportunities for professional growth, emphasizing the importance of customer satisfaction and building long-term relationships.