In‑Office Customer Service Rockstar — Growth Opportunity

Super Service Today; Danvers (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid vacation and paid holidays

Competitive pay with growth

Job summary

Super Service Today is seeking a dedicated Customer Service Representative for an in‑office, full‑time role. You will handle inbound calls, schedule service appointments, and resolve issues to ensure customers feel supported, respected, and understood.

The position emphasizes calm handling of stress and turning challenging calls into positive outcomes. The ideal candidate thrives under pressure, demonstrates excellent written and verbal communication, and collaborates well with a team to

Qualifications

• Excellent phone communication and professional, confident demeanor on calls.
• Strong multitasking ability to manage calls, scheduling, and follow-up.
• Clear written and verbal communication across teams and clients.
• Dependable team player with a positive attitude and long-term growth mindset.

Responsibilities

• Answer inbound calls and provide outstanding customer service on every call.
• Schedule appointments quickly and accurately using ServiceTitan.
• Calmly handle upset customers and turn stressful situations into positive outcomes.
• Maintain accurate records of client communication and coordinate with field technicians.
• Follow up with clients to ensure expectations are exceeded.

Skills

Phone excellence

Multitasking

Written and verbal communication

Team player

Detail-oriented

Tools

ServiceTitan

Job description

Super Service Today is seeking a dedicated Customer Service Representative for an in‑office, full‑time role. You will handle inbound calls, schedule service appointments, and resolve issues to ensure customers feel supported, respected, and understood.

The position emphasizes calm handling of stress and turning challenging calls into positive outcomes. The ideal candidate thrives under pressure, demonstrates excellent written and verbal communication, and collaborates well with a team to