Customer Service

Platinum Coastal Group; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Platinum Coastal Group in Tampa, Florida is seeking a dependable Customer Service Representative to join their in-office team. This role is pivotal in ensuring customer satisfaction through welcoming interactions and effective solutions. The ideal candidate should possess strong communication skills and a professional attitude while handling inquiries and assisting with various customer needs.

Responsibilities include answering customer questions, tracking issues, and collaborating with colleagues for efficient service delivery. Training opportunities are available for those motivated to grow in their careers.

Qualifications

• Strong written and verbal communication abilities.
• Previous experience in a customer-facing role preferred.
• Dependable, punctual, and professional in high-pressure situations.

Responsibilities

• Welcome customers in person and provide knowledgeable support.
• Handle customer inquiries and resolve issues efficiently.
• Record customer conversations accurately in company systems.

Skills

Strong written and verbal communication abilities

Customer-facing experience

Problem-solving skills

Ability to manage multiple tasks

Dependable and punctual

Education

High school diploma or equivalent

Job description

We are currently seeking a dependable and personable Customer Service Representative to join our in‑office team. As the first point of contact for customers visiting our location, you will play an important role in delivering a welcoming and solution‑focused experience. From answering questions to resolving concerns, your support will help strengthen customer satisfaction and long‑term relationships. The ideal candidate enjoys interacting with people, communicates confidently, and is motivated to grow professionally. You’ll collaborate with colleagues across departments to ensure every customer receives timely and effective assistance.

Primary Responsibilities

• Welcome customers in person and provide knowledgeable support regarding products and services.
• Offer clear and accurate information about pricing, features, and company offerings.
• Handle customer inquiries and resolve issues efficiently and courteously.
• Maintain a professional and positive approach during all interactions.
• Record customer conversations, updates, and resolutions accurately in company systems.
• Conduct follow‑ups when necessary to confirm complete issue resolution.
• Refer more complex matters to the appropriate department as needed.
• Assist customers with purchases, modifications, returns, or cancellations.
• Gather and communicate customer feedback to leadership.
• Attend training sessions to stay informed about products, services, and policies.
• Collaborate with team members to consistently deliver high‑quality service.
• Monitor recurring questions or concerns and share insights for improvement.
• Remain informed about current promotions, updates, and operational procedures.
• Support in‑store promotional efforts and help communicate special offers.
• Contribute to a supportive, team‑oriented workplace environment.

Qualifications & Skills

• High school diploma or equivalent required; additional education is an asset.
• Previous experience in a customer‑facing role preferred but not required.
• Strong written and verbal communication abilities.
• Comfortable learning new software systems and service tools.
• Ability to manage multiple tasks while staying organized.
• Effective problem‑solving skills with a solutions‑driven approach.
• Capable of working independently as well as part of a team.
• Dependable, punctual, and professional in high‑pressure situations.
• Flexible schedule, with occasional weekend or holiday availability if needed.
• Willingness to participate in continued training and development.
• Enthusiastic attitude with a genuine commitment to customer care.