Customer Service Rockstar In Office Position

Chem-Dry; Garland (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Paid time off

Training & development

Vision insurance

Job summary

Virtual Office Solutions is seeking a Customer Service Rock Star to schedule appointments by turning calls into bookings. You will use CRM tools, stay organized, and provide a friendly, professional voice to every caller.

Training is provided, with opportunities for growth within a supportive team. Based in Garland, TX, the role offers a starting pay of $15 per hour, a flexible schedule, and benefits including 401(k), dental and vision insurance, and paid time off after the initial period.

Qualifications

• Excellent communication and listening skills.
• Ability to multitask in a fast-paced environment.
• Experience with CRM systems is a plus; training provided.

Responsibilities

• Convert callers into scheduled appointments by building trust.
• Listen actively, ask smart questions, and highlight service value.
• Juggle multiple calls and tasks with accuracy.
• Be the friendly, professional voice that reassures customers.

Skills

Communication skills

Team player

Multitasking

Phone sales

CRM experience

Tools

Google Suite

ServiceMonster

HouseCall Pro

Jobber

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Vision insurance

Join Our Rockstar CSR Team!

Do you have the energy, drive, and people skills to turn every phone call into a win? At Virtual Office Solutions, we don’t just answer calls — we convert conversations into booked appointments. Our clients count on us to deliver, and we’re looking for Customer Service Rockstars who can make it happen.

What You’ll Do

• Convert callers into raving fans by building trust and booking their appointments.
• Listen actively, ask smart questions, and highlight the value of our services.
• Juggle multiple calls and tasks with confidence and accuracy.
• Be the friendly, professional voice that makes customers feel like they called the right place.

What Makes You a Rockstar

• You’ve got top-notch communication skills (phone confidence is a must).
• You thrive in a fast-paced, performance-driven environment.
• You’re a team player who shows up with a positive, "let’s do this" attitude.
• You take pride in hitting (and beating) goals — and you love seeing the results.

What We Offer

• Supportive training to sharpen your skills and set you up for success.
• A positive, growth-minded team that feels more like family.
• Opportunities to grow into leadership roles (we promote from within).

What We’re Looking For

• We need closers - CSR's who can listen, build value and confidently convert calls into scheduled appointments
• Ability to multitask and stay organized
• Computer literacy (Google Suite experience a plus). Training on multiple CRM systems provided. Experience with ServiceMonster, HouseCall Pro and Jobber a plus.
• Previous home service business experience preferred (but not required—we will train the right person!)

Position Details

• Location: 1821 Belt Line Road Garland, TX 75044
• Schedule: Positions available
  • Wednesday, Thursday, Fridays 11am - 7pm, every Saturday or Every Other Saturday
  • Our office hours are Mon - Thur 6:30am-8:30pm, Fri 6:30am-8:00pm, Sat 7am - 8pm and Sun 9am-5pm
• Starting Pay: $15 per hour, bonus on bookings and performance
• Benefits: 401k company matching, dental and vision insurance for full time positions. AFLAC, paid vacation and paid holidays after 60 days, business casual working environment, flexible schedules, discounts on carpet cleaning.

Why Join Us

At our Call Scheduling Center, we don’t just answer phones—we build trust and keep our clients’ businesses running smoothly. You’ll be part of a supportive team that values professionalism, integrity, and growth.