In-Office Customer Service Pro — Growth & Benefits

Texas Materials Group, Inc; Cedar Park (TX); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Texas Materials Group, Inc is seeking a Customer Service Representative to handle in-office customer interactions and data entry. You will communicate with customers by phone and text, enter orders, and coordinate delivery times to avoid lost orders.

You will document complaints and coordinate with the Dispatch Manager and Sales team to ensure service quality. The role requires 3–5 years in customer service and strong map-reading and communication abilities, with a focus on accuracy in data

Qualifikationen

• HS diploma or GED required.
• 3–5 years of customer service experience.
• Ability to read maps and communicate effectively.
• Basic computer skills including Outlook, Word and Excel.

Aufgaben

• Communicate with customers by phone and text messaging software, enter data into the computer system.
• Solicit future orders from customers and enter orders into the computer system.
• Negotiate with customers' acceptable delivery times to prevent lost orders.
• Document customer complaints and forward to Dispatch Manager and/or Sales Representative.

Kenntnisse

Typing 25 wpm

Area knowledge: Austin

Map reading

Communication

Ausbildung

High School Diploma or GED

Tools

Outlook

Word

Excel

Jobbeschreibung

Texas Materials Group, Inc is seeking a Customer Service Representative to handle in-office customer interactions and data entry. You will communicate with customers by phone and text, enter orders, and coordinate delivery times to avoid lost orders.

You will document complaints and coordinate with the Dispatch Manager and Sales team to ensure service quality. The role requires 3–5 years in customer service and strong map-reading and communication abilities, with a focus on accuracy in data