Customer Service Representative (On-Site)

Super Service Today; Danvers (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid vacation and paid holidays

Competitive pay with growth

Job summary

Super Service Today is seeking a dedicated Customer Service Representative for an in‑office, full‑time role. You will handle inbound calls, schedule service appointments, and resolve issues to ensure customers feel supported, respected, and understood.

The position emphasizes calm handling of stress and turning challenging calls into positive outcomes. The ideal candidate thrives under pressure, demonstrates excellent written and verbal communication, and collaborates well with a team to

Qualifications

• Excellent phone communication and professional, confident demeanor on calls.
• Strong multitasking ability to manage calls, scheduling, and follow-up.
• Clear written and verbal communication across teams and clients.
• Dependable team player with a positive attitude and long-term growth mindset.

Responsibilities

• Answer inbound calls and provide outstanding customer service on every call.
• Schedule appointments quickly and accurately using ServiceTitan.
• Calmly handle upset customers and turn stressful situations into positive outcomes.
• Maintain accurate records of client communication and coordinate with field technicians.
• Follow up with clients to ensure expectations are exceeded.

Skills

Phone excellence

Multitasking

Written and verbal communication

Team player

Detail-oriented

Tools

ServiceTitan

Job description

About Us:

At Super Service Today, customer service isn’t just a department — it’s at the heart of everything we do. We believe every customer interaction should feel like 5-star service, even when the situation is challenging.

We’re looking for exceptional communicators who take pride in creating great customer experiences, solving problems, and going above and beyond.

If you’re driven, confident, and committed to delivering world‑class service, we want to hear from you.

Position Overview:

This is a full‑time, long‑term, in‑office position (40–50 hours per week). As a Customer Service Representative, you will be the voice of Super Service Today. You’ll handle inbound calls, schedule service, resolve issues, and ensure our clients feel supported, respected, and understood.

We take customer service very seriously. We want people who thrive under pressure, stay cool when clients are stressed, and can turn even a tough call into a positive experience.

What We’re Looking For:

• Absolute Rock Stars on the phone – professional, confident, and quick on your feet.
• Strong multitaskers who can manage calls, scheduling, and client follow‑up without missing a beat.
• Excellent written and verbal communication skills.
• Team players with a positive attitude who want to grow with us long‑term.
• Detail‑oriented, organized, and dependable — we rely on you to keep the customer experience seamless.

Bonus Points For:

• Prior experience in Plumbing/HVAC industry (you’ll “speak the language” faster).
• Experience with ServiceTitan or similar service management software.

Key Responsibilities:

• Answer inbound calls and provide outstanding customer service on every call.
• Schedule appointments quickly and accurately using ServiceTitan.
• Calmly handle upset customers and turn stressful situations into positive outcomes.
• Maintain accurate records of client communication.
• Communicate clearly with field technicians to ensure jobs are handled efficiently.
• Follow up with clients to ensure their expectations were exceeded.

What We Offer:

• Competitive pay with growth opportunities.
• Full‑time hours: 40–50 per week.
• Medical, Dental, and Vision coverage.
• Paid vacation and paid holidays.
• Consistent Lead Flow
• A high‑energy, no‑drama workplace where customer service excellence is celebrated.
• Long‑term career growth — we’re looking for people who want to stay and grow.

This Is More Than Just Another Job!

We’re building a world‑class customer service team at Super Service Today, and we’re looking for motivated, dependable individuals who take pride in delivering outstanding customer experiences.

If you enjoy helping people, thrive in a fast‑paced environment, and bring a strong work ethic, a positive attitude, and a team‑first mindset, you could be a great fit for our team.

We’re looking for people who are ready to make a difference, grow their skills, and build a long‑term career with a growing home services company. If that sounds like you, we’d love to meet you!