Rockstar CSR — In-Office with Commissions & Benefits

The Contractor Consultants; Berlin Township (NJ); On-site; USD 34,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off

Paid holidays

Job summary

Professor Gatsby's Heating, Cooling, Plumbing & Electrical in West Berlin, NJ is seeking a Customer Service Representative to be the Rockstar voice of our customer experience.

You will serve as the vital link between customers and our technicians, delivering the highest-rated service in Southern NJ and building a long-term career in a high-growth environment where your drive, exceptional communication skills, and initiative directly impact customer satisfaction and your own earning potential.

Qualifications

• Proven experience working in a sales or customer service role.
• High level of proficiency with professional phone and email communication.
• Highly organized with exceptional interpersonal skills.
• Strong drive to succeed and the ability to take initiative when assisting customers and resolving issues.

Responsibilities

• Ensure seamless communication between our residential customers and field technicians to maintain smooth daily operations.
• Manage high-volume incoming calls to provide prompt updates, schedule appointments, and conduct thorough follow-up communications.
• Prioritize urgent customer issues and efficiently fill the daily schedule board to maximize technician routing and efficiency.
• Utilize your excellent phone skills to actively upsell maintenance plans and current promotions to callers.
• Act as the welcoming voice of the company, ensuring every customer experiences our core values of accuracy, integrity, and attention to detail.

Skills

Customer service

Sales experience

Communication skills

Organization

Job description

Professor Gatsby's Heating, Cooling, Plumbing & Electrical in West Berlin, NJ is seeking a Customer Service Representative to be the Rockstar voice of our customer experience.

You will serve as the vital link between customers and our technicians, delivering the highest-rated service in Southern NJ and building a long-term career in a high-growth environment where your drive, exceptional communication skills, and initiative directly impact customer satisfaction and your own earning potential.