Rockstar Customer Service Representative – Inside Sales (Fast-Paced)

MG3HVAC LLC; Charlotte (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Employee discounts

Flexible schedule

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Quality Pro Services is hiring a fast-moving CSR with inside sales experience to handle multiple calls, upsell services, and keep operations running smoothly using ServiceTitan. You thrive under pressure, stay organized, and excel at multitasking across calls and software.

The role offers a competitive salary with performance-based incentives and opportunities for advancement within a dynamic team.

Qualifications

• CSR with inside sales experience in a fast-paced environment.
• Ability to multitask calls and software tasks simultaneously.
• Strong attention to detail in a high-volume setting.
• Experience with ServiceTitan or similar software preferred.

Responsibilities

• Manage high-volume inbound calls and multitask without errors.
• Drive inside sales by upselling and closing deals over the phone.
• Use ServiceTitan to track customers, schedule jobs, and update records.
• Stay organized and detail-oriented even under pressure.
• Deliver exceptional customer service while juggling priorities.
• Collaborate with a high-energy team to keep workflow efficient.

Skills

Inside sales

Multitasking

Customer service

Attention to detail

Tools

ServiceTitan

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement

About Us

At Quality Pro Services, we don’t just provide service—we deliver excellence, efficiency, and results. Our team thrives on energy, speed, and precision, and we’re looking for someone who can keep up and shine. If you’re a driven, multitasking pro who loves talking to people, closing sales, and mastering software tools, you’ll feel right at home here.

Position Overview

This isn’t your average CSR role. We’re looking for a fast-moving, detail-obsessed, sales-driven superstar to handle multiple calls at once, upsell our services, and keep operations running like clockwork using ServiceTitan. If you thrive under pressure, love a challenge, and can juggle calls, software, and sales all at the same time, this role was made for you.

What You’ll Do

• Manage high-volume inbound calls like a pro, multitasking seamlessly without missing a beat
• Drive inside sales by identifying opportunities, upselling, and closing deals over the phone
• Use ServiceTitan software to track customers, schedule jobs, and ensure nothing slips through the cracks
• Stay sharp, organized, and detail-oriented even when the pace is intense
• Deliver exceptional customer service while navigating multiple priorities simultaneously
• Collaborate with a high-energy team to keep workflow smooth and efficient

Who You Are

• A proven CSR with inside sales experience who thrives in fast-paced environments
• A multitasking master who can handle multiple calls and software tasks simultaneously without losing focus
• Obsessed with details—accuracy matters to you even when things are moving at lightning speed
• Experienced with ServiceTitan or similar software (preferred but not required)
• Confident, proactive, and excited by challenges

Why You’ll Love Working Here

• Work in a high-energy, fast-paced environment where every day is different
• Competitive salary plus performance-based incentives—your effort directly impacts your rewards
• Opportunities to grow and advance quickly within the company
• Be part of a dynamic team that celebrates wins and pushes each other to succeed