In-Office Customer Service Pro — Logistics & Clients

Atlas East Inc.; San Antonio (TX); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Holidays

Tuition reimbursement

Professional development

Descrizione del lavoro

Atlas East Inc., a mid-sized logistics and supply chain management firm based in San Antonio, TX, is seeking a Customer Service Representative. This full-time role involves being the primary point of contact for clients, ensuring their needs are met and their experience is positive.

As a Customer Service Representative, you will handle inquiries via phone, email, and chat, assist with order tracking, and provide solutions to ensure customer satisfaction.

Competenze

• High school diploma or equivalent required.
• Previous experience in customer service preferred.
• Excellent written and verbal communication skills required.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and meet deadlines.
• Proficiency with CRM software requested.

Mansioni

• Answer and resolve customer inquiries via phone, email, and chat.
• Assist customers with order tracking and status updates.
• Address customer complaints and concerns, finding solutions that meet their needs.
• Provide information about products and services.
• Maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to ensure timely and accurate responses to requests.

Conoscenze

Excellent communication

Problem solving

Decision making

Under pressure

CRM proficiency

Formazione

High school diploma or equivalent

Strumenti

CRM systems

Descrizione del lavoro

Atlas East Inc., a mid-sized logistics and supply chain management firm based in San Antonio, TX, is seeking a Customer Service Representative. This full-time role involves being the primary point of contact for clients, ensuring their needs are met and their experience is positive.

As a Customer Service Representative, you will handle inquiries via phone, email, and chat, assist with order tracking, and provide solutions to ensure customer satisfaction.