Customer Service Representative

Atlas East Inc.; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

Tuition reimbursement

Professional development

Job summary

Atlas East Inc., a mid-sized logistics and supply chain management firm based in San Antonio, TX, is seeking a Customer Service Representative. This full-time role involves being the primary point of contact for clients, ensuring their needs are met and their experience is positive.

As a Customer Service Representative, you will handle inquiries via phone, email, and chat, assist with order tracking, and provide solutions to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service preferred.
• Excellent written and verbal communication skills required.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and meet deadlines.
• Proficiency with CRM software requested.

Responsibilities

• Answer and resolve customer inquiries via phone, email, and chat.
• Assist customers with order tracking and status updates.
• Address customer complaints and concerns, finding solutions that meet their needs.
• Provide information about products and services.
• Maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to ensure timely and accurate responses to requests.

Skills

Excellent communication

Problem solving

Decision making

Under pressure

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Atlas East Inc., a mid-sized logistics and supply chain management firm based in San Antonio, TX, is seeking a Customer Service Representative. This full-time role involves being the primary point of contact for clients, ensuring their needs are met and their experience is positive.

As a Customer Service Representative, you will handle a variety of customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction. You will also assist in maintaining our company's reputation for excellent customer service.

You will work in a team environment within our San Antonio, TX office. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

• Salary for this position is negotiable, reflecting the company's commitment to competitive compensation and recognizing the value of the candidate's skills and experience.
• Benefits may include comprehensive health insurance coverage, which typically encompasses medical, dental, and vision plans, as well as potential access to wellness programs.
• Paid time off, including vacation days, sick leave, and holidays, provides employees with the opportunity to rest and recharge.
• Additionally, professional development opportunities, such as tuition reimbursement, access to online courses, or sponsorship for industry conferences, can help employees enhance their skills and advance their careers.

To be successful in this role, you should have previous experience in customer service. You should be proficient in English, both written and spoken. A high school diploma or equivalent is required.

Interested candidates are encouraged to submit their applications as soon as possible. The application deadline is set for November 23, 2026, and it is crucial to ensure that all necessary documents are completed and submitted before this date. Applicants should carefully review the application requirements and guidelines to ensure they meet all the specified criteria. It is advisable to begin the application process well in advance to allow ample time for any potential issues or delays. Candidates should also keep an eye on the official website or any other communication channels for updates or changes to the application deadline. By submitting their applications before the deadline, candidates can increase their chances of being considered for the position.

What You Will Do:

• Answer and resolve customer inquiries via phone, email, and chat.
• Assist customers with order tracking and status updates.
• Address customer complaints and concerns, finding solutions that meet their needs.
• Provide information about our products and services.
• Maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to ensure timely and accurate responses to customer requests.

What You Bring:

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using computer software, including customer relationship management (CRM) systems.