Field-Based Customer Service & Collections Specialist

Atlas Credit Company Inc; Mission (TX); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Paid Vacation

Paid Holidays

401(k) Match

Performance Bonus

Career Growth

Job summary

Atlas Credit Company Inc. is seeking a Customer Service Representative to deliver outstanding service, build relationships, and provide personalized financial solutions. You will engage with customers in-office and in the field, supporting loan applications, account management, and collections when needed.

We offer thorough training, competitive salary, comprehensive benefits, and opportunities for growth. You will handle inquiries, maintain records, and help grow the Atlas Credit customer base

Qualifications

• 1+ years in customer service or financial services.
• Strong communication and listening skills.
• Ability to multi-task and prioritize effectively.
• Comfort with high-volume calls and collections.
• Willing to learn in a fast-paced environment.
• Valid driver's license, insurance, and a reliable vehicle for fieldwork.

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with loan applications, account management, and financial solutions.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer Service

Financial Services

Problem-Solving

Communication

Time Management

Field Visits

Driver's License

Vehicle Required

Job description

Atlas Credit Company Inc. is seeking a Customer Service Representative to deliver outstanding service, build relationships, and provide personalized financial solutions. You will engage with customers in-office and in the field, supporting loan applications, account management, and collections when needed.

We offer thorough training, competitive salary, comprehensive benefits, and opportunities for growth. You will handle inquiries, maintain records, and help grow the Atlas Credit customer base