In-Office Customer Service Pro | Growth & Benefits

Lakes Heating & Air Conditioning, Inc; Burnsville (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

PTO

Bonus opportunities

401k with matching

Company gatherings

Positive team atmosphere

Job summary

Hurlburt Heating & Plumbing in the Twin Cities area seeks a Customer Service Representative to work in person at our Burnsville, MN location. The CSR will handle inquiries, schedule service, and maintain strong communication with customers and teammates. Prior experience with Service Titan is preferred; weekend coverage is required (Saturday – Tuesday 10:00 a.m.

– 8:00 p.m.). We offer a supportive, growth‑oriented environment with comprehensive benefits and opportunities to advance within our

Qualifications

• Excellent communication and customer service skills.
• Detail oriented with ability to multitask and retain information.
• Experience or familiarity with Service Titan is preferred.
• Ability to handle inquiries and schedule service accurately.

Responsibilities

• Answer calls and respond to customer inquiries with professionalism.
• Schedule service appointments and coordinate with technicians.
• Maintain clear, timely communication with customers and team members.

Skills

Customer service

Communication skills

Active listening

Multitasking

Data entry

Tools

Service Titan

Job description

Hurlburt Heating & Plumbing in the Twin Cities area seeks a Customer Service Representative to work in person at our Burnsville, MN location. The CSR will handle inquiries, schedule service, and maintain strong communication with customers and teammates. Prior experience with Service Titan is preferred; weekend coverage is required (Saturday – Tuesday 10:00 a.m.

– 8:00 p.m.). We offer a supportive, growth‑oriented environment with comprehensive benefits and opportunities to advance within our