In-Person Customer Service & Scheduling Specialist

Hurlburt Heating and Plumbing; Burnsville (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with matching

Bonus opportunities

Job summary

Hurlburt Heating & Plumbing in Burnsville, MN is seeking a Customer Service Representative for an in-person role. You will handle calls, schedule service, and ensure high-quality customer interactions with a focus on accuracy and responsiveness.

The position offers growth opportunities and a benefits package including health, dental, and vision insurance, PTO, and a 401(k) plan with matching. Experience with Service Titan is preferred.

Qualifications

• Experience in customer service role preferred.
• Strong communication skills and active listening are required.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Understand customer needs and schedule service appointments accordingly.
• Maintain accurate information and document interactions with customers.
• Communicate with team members to ensure timely service delivery.
• Enter data and update schedules as needed.

Skills

Customer service

Communication skills

Active listening

Multitasking

Detail oriented

Tools

Service Titan Software

Job description

Hurlburt Heating & Plumbing in Burnsville, MN is seeking a Customer Service Representative for an in-person role. You will handle calls, schedule service, and ensure high-quality customer interactions with a focus on accuracy and responsiveness.

The position offers growth opportunities and a benefits package including health, dental, and vision insurance, PTO, and a 401(k) plan with matching. Experience with Service Titan is preferred.