Customer Service & Scheduling Specialist

Hero Plumbing, Heating & Cooling; BLOOMINGTON (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Weekly incentives

Monthly incentives

Full benefits: Medical, dental, vision

Job summary

Hero Plumbing, Heating & Cooling in Bloomington, MN is hiring a Customer Service Representative (CSR) for a full-time, on-site role. You will handle calls, texts, and emails, schedule appointments, and support dispatch to keep technicians fully utilized.

Ideal candidates are early in their career with strong communication, detail orientation, and the ability to multitask in a fast-paced environment. ServiceTitan skills are a plus, and performance-based incentives are offered.

Qualifications

• Strong communication and a customer-first mindset.
• High attention to detail and organizational skills.
• Comfortable using computers and learning new systems quickly (ServiceTitan experience is a plus).
• Ability to multitask, problem-solve, and work with a sense of urgency.
• Self-motivated and able to work independently while staying on task.

Responsibilities

• Answer inbound calls, texts, emails, and customer inquiries with professionalism and positivity.
• Schedule, reschedule, and confirm service appointments with accuracy and efficiency.
• Make outbound calls to customers to fill open appointment slots and maintain a full dispatch board.
• Work closely with the dispatch team to ensure schedules are optimized and running smoothly.
• Resolve customer concerns using established processes, focusing on first-call resolution whenever possible.
• Accurately enter and update customer information in company systems.

Skills

Communication

Attention to detail

Organizational skills

Computer skills

Multitasking

Self-motivated

Reliability

Sales experience

Tools

ServiceTitan

Job description

Hero Plumbing, Heating & Cooling in Bloomington, MN is hiring a Customer Service Representative (CSR) for a full-time, on-site role. You will handle calls, texts, and emails, schedule appointments, and support dispatch to keep technicians fully utilized.

Ideal candidates are early in their career with strong communication, detail orientation, and the ability to multitask in a fast-paced environment. ServiceTitan skills are a plus, and performance-based incentives are offered.