Customer Service Representative

Heartland Home Services; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) with matching

Bonus opportunities

Company gatherings

Positive team atmosphere

Job summary

Hurlburt Heating & Plumbing seeks a Customer Service Representative to join our in-person team at Burnsville, MN. The role requires handling calls, scheduling service, and delivering outstanding customer care with strong communication skills.

This position offers weekend shifts (Saturday–Tuesday, 10:00 a.m. – 8:00 p.m.) with potential to grow professionally. Experience with Service Titan is preferred, and we value reliability, attention to detail, and a homeowner-first mindset.

Qualifications

• 2+ years of experience with Service Titan Software.
• Excellent communication and customer-service skills.
• Able to multitask and schedule service calls.

Responsibilities

• Answer customer calls and schedule service.
• Maintain accurate data and relay information clearly.
• Communicate with team and customers to ensure service quality.

Skills

Service Titan

Communication

Customer service

Multitasking

Job description

Customer Service Representitive

In-Person Location: Burnsville, MN (This is not a remote position)

Saturday - Tuesday 10:00 a.m. - 8:00 p.m.

Preferred: 2+ Years of experience working with Service Titan Software

Hurlburt Heating & Plumbing is seeking awesome people to join our fast growing team in the Twin Cities! If you’re looking for a new career with the opportunity to grow both professionally and personally, you’ve come to the right place. At Hurlburt, we strive to provide top-tier customer service, as well as brag-worthy craftsmanship in customers’ homes.

Hurlburt Heating & Plumbing serves a large portion of Western Wisconsin and the Minneapolis - St Paul Metro. Our Wisconsin offices are based in Hudson, Eau Claire, Menomonie and our Minnesota offices are based in Oakdale, Burnsville & St Louis Park. We serve hundreds of customers each month, providing five-star heating, cooling, plumbing, and electrical services.

Duties & Responsibilities

Our customer service representatives (CSRs) are our customers’ first point of contact with Hurlburt Heating & Plumbing, so strong communication skills, as well as stellar customer service skills, are a must.

We guarantee absolute customer satisfaction, so CSRs must be detail oriented, able to multitask, accurately retain and relay information, and effectively communicate with customers and team members.

As a CSR at Hurlburt Heating & Plumbing, you will respond positively to calls from customers to understand their needs and effectively schedule service.

You must be highly self-motivated to complete tasks in a timely manner. A geographical knowledge of our service area, or map reading skills, are helpful. Other duties may be assigned as required.

CSRs must have strong phone contact handling skills and active listening skills.

You must be customer-oriented, and have the ability to adapt and respond to different types of customers.

Successful candidates will have excellent communication skills, both verbal and written, as well as the ability to multitask, prioritize, and manage time effectively.

Strong data entry skills are also a plus.

Benefits

• Medical, dental, and vision benefits
• PTO
• Bonus Opportunities
• Retirement Plan 401k with matching
• Company Gatherings
• Positive Team Atmosphere

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location

In person

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are always seeking new team members with a like attitude and work ethic. While experience is typically an added benefit, with our new training facility and experienced instructors, we are willing to add new members at any level- as long as they display the right attitude and personality.

Our company believes in a homeowner-first mindset, and we hold customer satisfaction in high regard: our HVAC team must always be willing to go the extra mile to ensure an unmatched client experience.

This Job Is: A job for which military experienced candidates are encouraged to apply

Open to applicants who do not have a college diploma

Great for those who have worked as waiters or waitresses or retail positions with direct customer interaction

This Company Describes Its Culture as: Detail-oriented -- quality and precision-focused People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative Communication method(s) used: Email Phone Chat In person Work environment: Office