Customer Service Representative

Hurlburt; Burnsville (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with matching

Bonus opportunities

Job summary

Hurlburt Heating & Plumbing in Burnsville, MN is seeking a Customer Service Representative for an in-person role. You will handle calls, schedule service, and ensure high-quality customer interactions with a focus on accuracy and responsiveness.

The position offers growth opportunities and a benefits package including health, dental, and vision insurance, PTO, and a 401(k) plan with matching. Experience with Service Titan is preferred.

Qualifications

• Experience in customer service role preferred.
• Strong communication skills and active listening are required.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Understand customer needs and schedule service appointments accordingly.
• Maintain accurate information and document interactions with customers.
• Communicate with team members to ensure timely service delivery.
• Enter data and update schedules as needed.

Skills

Customer service

Communication skills

Active listening

Multitasking

Detail oriented

Tools

Service Titan Software

Job description

Job Description:Job description:Position Available: Customer Service RepresentitiveIn-Person Location: Burnsville, MN (This is not a remote position)Saturday - Tuesday 10:00 a.m. - 8:00 p.m.Preferred: 2+ Years of experience working with Service Titan SoftwareHurlburt Heating & Plumbing is seeking awesome people to join our fast growing team in the Twin Cities! If you’re looking for a new career with the opportunity to grow both professionally and personally, you’ve come to the right place. At Hurlburt, we strive to provide top-tier customer service, as well as brag-worthy craftsmanship in customers’ homes. If you have what it takes to join our fast-paced, constantly growing, star-studded team, scroll on for more information, and to submit your resume below.Hurlburt Heating & Plumbing serves a large portion of Western Wisconsin and the Minneapolis - St Paul Metro. Our Wisconsin offices are based in Hudson, Eau Claire, Menomonie and our Minnesota offices are based in Oakdale, Burnsville & St Louis Park. We serve hundreds of customers each month, providing five-star heating, cooling, plumbing, and electrical services.Duties & ResponsibilitiesOur customer service representatives (CSRs) are our customers’ first point of contact with Hurlburt Heating & Plumbing, so strong communication skills, as well as stellar customer service skills, are a must. We guarantee absolute customer satisfaction, so CSRs must be detail oriented, able to multitask, accurately retain and relay information, and effectively communicate with customers and team members.As a CSR at Hurlburt Heating & Plumbing, you will respond positively to calls from customers to understand their needs and effectively schedule service. You must be highly self-motivated to complete tasks in a timely manner. A geographical knowledge of our service area, or map reading skills, are helpful. Other duties may be assigned as required. CSRs must have strong phone contact handling skills and active listening skills. You must be customer-oriented, and have the ability to adapt and respond to different types of customers. Successful candidates will have excellent communication skills, both verbal and written, as well as the ability to multitask, prioritize, and manage time effectively. Strong data entry skills are also a plus.We offer great benefits and opportunities to grow with us:Medical, dental, and vision benefitsPTOBonus OpportunitiesRetirement Plan 401k with matchingCompany GatheringsPositive Team AtmosphereThis Company Describes Its Culture as:Detail-oriented - quality and precision-focusedPeople-oriented - supportive and fairness-focusedTeam-oriented - cooperative and collaborativeCommunication method(s) used:EmailPhoneChatIn personWork environment:OfficeThis Job Is:A job for which military experienced candidates are encouraged to applyOpen to applicants who do not have a college diplomaGreat for those who have worked as waiters or waitresses or retail positions with direct customer interactionBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceWork Location: In personHeartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.