In-Office Customer Service Pro | $18-$20/hr + Benefits

Roll Off Solutions; Pueblo (CO); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Matching 401k

Long Term & Short Term Disability

Life Insurance

Paid Time Off

Descripción de la vacante

Apex Waste Solutions in Pueblo, CO is seeking a Customer Service Representative to be the first point of contact for residents and businesses. You will handle inquiries, assist with service setups, billing questions, and service changes, while delivering friendly and professional support.

This full-time in-office role requires strong communication, multitasking, and problem-solving skills. You will work with dispatch and operations to resolve issues, maintain records, and ensure a positive

Formación

• Minimum of two years of experience in customer service.
• Experience in waste management preferred.

Responsabilidades

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
• Handle customer complaints and work to find effective solutions.
• Coordinate with dispatch and operations teams to resolve service issues efficiently.
• Maintain accurate customer records and update information in our system.
• Provide a positive and helpful customer experience at all times
• Identify trends and common issues to suggest improvements to services and processes.

Conocimientos

Communication skills

Interpersonal skills

Customer service

Problem solving

Educación

High school diploma or equivalent

Descripción del empleo

Apex Waste Solutions in Pueblo, CO is seeking a Customer Service Representative to be the first point of contact for residents and businesses. You will handle inquiries, assist with service setups, billing questions, and service changes, while delivering friendly and professional support.

This full-time in-office role requires strong communication, multitasking, and problem-solving skills. You will work with dispatch and operations to resolve issues, maintain records, and ensure a positive