Customer Service Rep Apex Waste Solutions

Fremont Economic Development Corp.; Colorado; On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Matching 401k

Long Term Disability

Short Term Disability

Life Insurance

Paid Time Off

Job summary

Apex Waste Solutions in Colorado is seeking a Customer Service Representative to be the first point of contact for residents, businesses, and municipalities. You will answer inquiries, resolve service issues, and provide friendly, professional guidance to ensure smooth operations and top-tier service.

This full-time, in-office role requires two years of customer service experience, strong communication skills, and comfort with CRM systems.

Qualifications

• Two years of customer service experience, preferably in waste management or a related field.

Responsibilities

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Ensure all customer service activities comply with policies, regulations, and safety standards.
• Handle customer complaints and work to find effective solutions.
• Coordinate with dispatch and operations to resolve service issues efficiently.
• Maintain accurate customer records and update information in our system.
• Provide a positive and helpful customer experience at all times.
• Identify trends and suggest improvements to services and processes.
• Other job-related duties as assigned

Skills

Customer service

Communication

Multitasking

CRM software

Education

High school diploma

Job description

We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services.

Job Summary:

As a Customer Service Representative, you will be the first point of contact for our customers. You’ll handle inquiries, resolve service issues, and provide expert guidance with a friendly and professional attitude. Your role is crucial in ensuring smooth operations and delivering top-tier service to residents, businesses, and municipalities.

Key Responsibilities:

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
• Handle customer complaints and work to find effective solutions.
• Coordinate with dispatch and operations teams to resolve service issues efficiently.
• Maintain accurate customer records and update information in our system.
• Provide a positive and helpful customer experience at all times
• Identify trends and common issues to suggest improvements to services and processes.
• Other job-related duties as assigned

Qualifications:

• Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.

Education:

• High school diploma or equivalent.

Experience:

• Strong communication and interpersonal skills to handle a high volume of customer interactions
• Ability to multitask and work effectively in a fast-paced environment
• Proactive problem-solving mindset with a focus on customer satisfaction
• Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a plus)

Working Conditions:

• Full-time position, Monday through Friday.
• In Office
• Frequent use of a computer, phone, and headset.
• $18.00 - $20.00 Hourly
• Matching 401k
• Long Term & Short Term Disability
• Life Insurance
• Paid Time Off

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands.