Customer Service Rep

Roll Off Solutions; Trinidad (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Matching 401k

Long Term & Short Term Disability

Life Insurance

Paid Time Off

Job summary

Apex Waste Solutions in Trinidad, CO, is seeking a Customer Service Representative to be the first point of contact for residents, businesses, and municipalities. You will handle inquiries, resolve service issues, and provide guidance with a friendly, professional attitude to ensure smooth operations.

The role requires at least two years of customer service experience, strong communication skills, and proficiency with CRM systems and Microsoft Office.

Qualifications

• Two years of customer service experience required.
• Strong communication and interpersonal skills.
• Experience with CRM and Microsoft Office preferred.

Responsibilities

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
• Handle customer complaints and work to find effective solutions.
• Coordinate with dispatch and operations teams to resolve service issues efficiently.
• Maintain accurate customer records and update information in our system.
• Provide a positive and helpful customer experience at all times
• Identify trends and common issues to suggest improvements to services and processes.
• Other job-related duties as assigned

Skills

Customer service experience

Communication

Multitasking

CRM systems

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep

Full Time Professional Trinidad, CO, US

Salary Range: $16.00 To $18.00 Hourly

Job Title: Customer Service Rep

Job Type: Full-Time

Application Deadline: Position will remain open until filled

Pay: $16.00 - $18.00 Hourly

About Us

We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services.

Job Summary

As a Customer Service Representative, you will be the first point of contact for our customers. You’ll handle inquiries, resolve service issues, and provide expert guidance with a friendly and professional attitude. Your role is crucial in ensuring smooth operations and delivering top-tier service to residents, businesses, and municipalities.

Key Responsibilities

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
• Handle customer complaints and work to find effective solutions.
• Coordinate with dispatch and operations teams to resolve service issues efficiently.
• Maintain accurate customer records and update information in our system.
• Provide a positive and helpful customer experience at all times
• Identify trends and common issues to suggest improvements to services and processes.
• Other job-related duties as assigned

Qualifications

• Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.

Education

• High school diploma or equivalent.

Experience

• Strong communication and interpersonal skills to handle a high volume of customer interactions
• Ability to multitask and work effectively in a fast-paced environment
• Proactive problem-solving mindset with a focus on customer satisfaction
• Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a plus)

Working Conditions

• Full-time position, Monday through Friday.
• In Office
• Frequent use of a computer, phone, and headset.
• $16.00 - $18.00 Hourly
• Matching 401k
• Long Term & Short Term Disability
• Life Insurance
• Paid Time Off

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.