Customer Service Specialist — In-Office, Full-Time

Roll Off Solutions; Trinidad (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Matching 401k

Long Term & Short Term Disability

Life Insurance

Paid Time Off

Job summary

Apex Waste Solutions in Trinidad, CO, is seeking a Customer Service Representative to be the first point of contact for residents, businesses, and municipalities. You will handle inquiries, resolve service issues, and provide guidance with a friendly, professional attitude to ensure smooth operations.

The role requires at least two years of customer service experience, strong communication skills, and proficiency with CRM systems and Microsoft Office.

Qualifications

• Two years of customer service experience required.
• Strong communication and interpersonal skills.
• Experience with CRM and Microsoft Office preferred.

Responsibilities

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
• Handle customer complaints and work to find effective solutions.
• Coordinate with dispatch and operations teams to resolve service issues efficiently.
• Maintain accurate customer records and update information in our system.
• Provide a positive and helpful customer experience at all times
• Identify trends and common issues to suggest improvements to services and processes.
• Other job-related duties as assigned

Skills

Customer service experience

Communication

Multitasking

CRM systems

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Apex Waste Solutions in Trinidad, CO, is seeking a Customer Service Representative to be the first point of contact for residents, businesses, and municipalities. You will handle inquiries, resolve service issues, and provide guidance with a friendly, professional attitude to ensure smooth operations.

The role requires at least two years of customer service experience, strong communication skills, and proficiency with CRM systems and Microsoft Office.