Customer Service Rep

Apex Waste Solutions; Trinidad (CO); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Matching 401k

Long Term Disability

Short Term Disability

Life Insurance

Paid Time Off

Résumé du poste

Apex Waste Solutions in Trinidad, CO is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries, billing questions, and service changes with a friendly and professional attitude.

You will support residents, businesses, and municipalities, work Monday through Friday in-office, and contribute to ongoing improvements by identifying trends and suggesting solutions.

Qualifications

• Minimum of two years of customer service experience.
• Proficiency in Microsoft Office and CRM systems.
• High school diploma or equivalent.

Responsabilités

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Coordinate with dispatch and operations to resolve service issues.
• Maintain accurate customer records and update information in the system.

Connaissances

Communication skills

Multitasking

Customer service

Formation

High school diploma or equivalent

Experience in waste management (preferred)

Outils

Microsoft Office

CRM systems

Description du poste

Full Time Professional Trinidad, CO, US

Salary Range: $16.00 To $18.00 Hourly

Job Title: Customer Service Rep

Job Type: Full-Time

Application Deadline: Position will remain open until filled

Pay: $16.00 - $18.00 Hourly

About Us :

We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services.

Job Summary:

As a Customer Service Representative, you will be the first point of contact for our customers. You’ll handle inquiries, resolve service issues, and provide expert guidance with a friendly and professional attitude. Your role is crucial in ensuring smooth operations and delivering top-tier service to residents, businesses, and municipalities.

Key Responsibilities:

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
• Handle customer complaints and work to find effective solutions.
• Coordinate with dispatch and operations teams to resolve service issues efficiently.
• Maintain accurate customer records and update information in our system.
• Provide a positive and helpful customer experience at all times
• Identify trends and common issues to suggest improvements to services and processes.
• Other job-related duties as assigned

Qualifications:

• Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.

Education:

• High school diploma or equivalent.

Experience:

• Strong communication and interpersonal skills to handle a high volume of customer interactions
• Ability to multitask and work effectively in a fast-paced environment
• Proactive problem-solving mindset with a focus on customer satisfaction
• Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a plus)

Working Conditions:

• Full-time position, Monday through Friday.
• In Office
• Frequent use of a computer, phone, and headset.
• $16.00 - $18.00 Hourly
• Matching 401k
• Long Term & Short Term Disability
• Life Insurance
• Paid Time Off

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.