In-Office Customer Service & Dispatch Coordinator

CFS; Fairfield (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays

PTO

Sick time

Office amenities

Job summary

CFS in New Jersey is hiring a Customer Service Coordinator to be at the heart of operations, working directly with leadership and supporting multiple departments to ensure smooth service delivery.

This full-time, in-office role offers strong benefits from day one, including 100% employer-paid medical coverage, a 401(k) with company match, and paid holidays, PTO, and sick time in a collaborative, growth‑minded environment.

Qualifications

• 2+ years in customer service or related roles.
• Experience in high-volume customer service environments.
• Proficient with data entry and basic spreadsheets.
• Ability to manage multiple priorities in a fast-paced setting.
• Experience supporting dispatch or field service is a plus.
• Comfortable learning new systems and technology.

Responsibilities

• Handle a high volume of inbound customer calls, emails, and service requests.
• Coordinate customer communication regarding appointments, service updates, schedule changes, and technician arrivals.
• Support the Dispatch team by gathering, documenting, and updating service information.
• Maintain accurate records and customer information within company systems.
• Assist with follow-ups, problem escalation, and ensuring service requests are completed efficiently.
• Collaborate with multiple departments to support daily operations and customer satisfaction.

Skills

Customer service experience

Call center experience

Data entry

Spreadsheet proficiency

Multitasking

Dispatch/Operations support

Tech literacy

Job description

CFS in New Jersey is hiring a Customer Service Coordinator to be at the heart of operations, working directly with leadership and supporting multiple departments to ensure smooth service delivery.

This full-time, in-office role offers strong benefits from day one, including 100% employer-paid medical coverage, a 401(k) with company match, and paid holidays, PTO, and sick time in a collaborative, growth‑minded environment.