Multi-Channel Customer Service Specialist

CFS Brands LLC; Lodi (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Health Savings Account (HSA)

401(k) Matching

Employment Assistance Program

Paid Time Off

Employee Discount

Job summary

CFS Brands LLC in Lodi, NJ, is seeking a Customer Service Representative to provide top-notch support via phone, email and chat, and to assist the Sales team with orders and product information.

On-site Monday through Friday, you will help solve problems, build customer relationships, and contribute to process improvements. Benefits include medical, dental, vision, HSA, 401(k) matching and PTO.

Qualifications

• Associates degree with minimum of 2 years experience.
• Experience working with finished goods in wholesale industry and/or B2B organizations.
• Strong working knowledge of Microsoft Outlook, with the ability to utilize its features to prioritize communications and contribute to an organized and efficient work environment.

Responsibilities

• Multi-tasking. Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume.
• Customer Support. Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner.
• Returns Processing & Support Coordination – Manage return requests from start to finish, ensuring accurate documentation, timely processing, and clear communication with customers regarding status, eligibility, and next steps.
• Issue Resolution. Resolve order issues, back orders, product information requests and other customer concerns.
• Relationship Building. Develop and maintain relationships with customers and sales team with a customer-centric service attitude and results focused mindset.
• Team Collaboration. Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals.
• Process Improvement. Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes.
• Adaptability. Demonstrate the ability to adapt to changing circumstances.
• On-site Requirement. Monday - Friday onsite presence in our office.

Skills

Multitasking

Problem solving

Customer service

Relationship building

Education

Associates degree

2 years experience

Tools

Microsoft Outlook

Job description

CFS Brands LLC in Lodi, NJ, is seeking a Customer Service Representative to provide top-notch support via phone, email and chat, and to assist the Sales team with orders and product information.

On-site Monday through Friday, you will help solve problems, build customer relationships, and contribute to process improvements. Benefits include medical, dental, vision, HSA, 401(k) matching and PTO.