Customer Experience & Office Operations Coordinator

Fultonmontgomeryny; City of Gloversville (NY); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid Holidays

Earned PTO

Earned Vacation

Health Insurance

Vision Coverage

IRA

Job summary

Fultonmontgomeryny is seeking a Customer Service & Office Operations Coordinator in Gloversville, NY. This full-time, Monday–Friday role involves hands-on duties across customer care, billing, dispatch, and daily office operations.

You will create and manage customer accounts, process work orders, assist with dispatch and invoicing, and help resolve service issues while communicating with drivers and management. Training is available for the right candidate.

Qualifications

• Experience in customer service or office roles a plus.
• Comfortable with computers, email, and basic software.
• Organized with strong attention to detail.
• Able to multitask in a fast-paced environment.

Responsibilities

• Create and maintain customer accounts
• Enter and manage work orders
• Assist with dispatching and daily operations
• Handle customer billing and invoicing
• Assist with accounts receivable
• Respond to emails and website inquiries
• Provide excellent customer service and follow-through
• Communicate with drivers, customers, and management
• Help resolve customer and service issues

Job description

Fultonmontgomeryny is seeking a Customer Service & Office Operations Coordinator in Gloversville, NY. This full-time, Monday–Friday role involves hands-on duties across customer care, billing, dispatch, and daily office operations.

You will create and manage customer accounts, process work orders, assist with dispatch and invoicing, and help resolve service issues while communicating with drivers and management. Training is available for the right candidate.