Customer Service Coordinator

CFS; Fairfield (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays

PTO

Sick time

Office amenities

Job summary

CFS in New Jersey is hiring a Customer Service Coordinator to be at the heart of operations, working directly with leadership and supporting multiple departments to ensure smooth service delivery.

This full-time, in-office role offers strong benefits from day one, including 100% employer-paid medical coverage, a 401(k) with company match, and paid holidays, PTO, and sick time in a collaborative, growth‑minded environment.

Qualifications

• 2+ years in customer service or related roles.
• Experience in high-volume customer service environments.
• Proficient with data entry and basic spreadsheets.
• Ability to manage multiple priorities in a fast-paced setting.
• Experience supporting dispatch or field service is a plus.
• Comfortable learning new systems and technology.

Responsibilities

• Handle a high volume of inbound customer calls, emails, and service requests.
• Coordinate customer communication regarding appointments, service updates, schedule changes, and technician arrivals.
• Support the Dispatch team by gathering, documenting, and updating service information.
• Maintain accurate records and customer information within company systems.
• Assist with follow-ups, problem escalation, and ensuring service requests are completed efficiently.
• Collaborate with multiple departments to support daily operations and customer satisfaction.

Skills

Customer service experience

Call center experience

Data entry

Spreadsheet proficiency

Multitasking

Dispatch/Operations support

Tech literacy

Job description

Looking for a role where you'll be at the center of operations and make an immediate impact every day? Join a growing, stable organization where you'll work directly with leadership, support multiple departments, and enjoy exceptional benefits from day one.

Customer Service Coordinator

Salary: $60,000 - $70,000 + Overtime Eligible

Why This Opportunity Stands Out

• 100% employer-paid medical coverage from day one for employees and families, plus dental and vision benefits.
• Join a well-established 53-year-old company focused on long-term employee retention and continuous improvement.
• Gain exposure across Customer Service, Dispatch, Operations, Sales, and Finance, building valuable cross-functional experience.
• Work closely with leadership, including the Dispatch Lead and COO, in a highly visible position.
• Be part of a business undergoing modernization, including a future ERP system upgrade.
• Opportunity to earn overtime in a high-volume, fast-paced environment.
• Play a critical role in supporting service operations and driving customer satisfaction.
• Collaborative team culture where accountability, communication, and teamwork are highly valued.
• Consistent full-time, in-office schedule with stable business demand year-round.
• Additional perks include 401(k) with company match, paid holidays, PTO, sick time, and office amenities.

Key Responsibilities For The Customer Service Coordinator

• Handle a high volume of inbound customer calls, emails, and service requests.
• Coordinate customer communication regarding appointments, service updates, schedule changes, and technician arrivals.
• Support the Dispatch team by gathering, documenting, and updating service information.
• Maintain accurate records and customer information within company systems.
• Assist with follow-ups, problem escalation, and ensuring service requests are completed efficiently.
• Collaborate with multiple departments to support daily operations and customer satisfaction.

Qualifications For The Customer Service Coordinator

• 2+ years of customer service, call center, administrative support, or service coordination experience preferred.
• Experience working in a high-volume customer service environment.
• Strong computer skills, including data entry and basic spreadsheet proficiency.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting dispatch, field service, or operations teams is a plus.
• Comfortable learning new systems and technology.