Client Success & Operations Coordinator

SMG Facilities; Red Bank (NJ); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading facilities management company in New Jersey is seeking an Entry-Level Account Coordinator to support client relationships and ensure satisfaction. Responsibilities include monitoring assigned accounts, dispatching work orders, and collaborating with management to improve client services. Ideal candidates have 2+ years in customer service and excellent communication skills. The role offers a competitive salary, medical and vision insurance, and a 401(k).

Qualifications

• 2+ years of experience in account management or related roles.
• Experience in the construction or facilities management industry is beneficial.
• Willingness to work on-call weekend and overnight shifts.

Responsibilities

• Support the Account Manager in daily activities related to client accounts.
• Assist in dispatching Work Orders and ensuring service delivery.
• Communicate effectively with clients for updates and inquiries.
• Monitor account health and customer satisfaction levels.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Interpersonal skills

Attention to detail

Customer service orientation

Tools

Microsoft Suite

Data Analytics Tools

WMS Systems

Job description

A leading facilities management company in New Jersey is seeking an Entry-Level Account Coordinator to support client relationships and ensure satisfaction. Responsibilities include monitoring assigned accounts, dispatching work orders, and collaborating with management to improve client services. Ideal candidates have 2+ years in customer service and excellent communication skills. The role offers a competitive salary, medical and vision insurance, and a 401(k).