In-Office Customer Experience Specialist

Platinum Coastal Group; Durham (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

Platinum Coastal Group is seeking a dependable Customer Service Representative to join our in-office team in Durham, NC. You will be the first point of contact, delivering a welcoming, solution-focused experience to customers visiting our location.

You will collaborate with colleagues across departments to provide timely assistance, handle inquiries, guide purchases, and communicate promotions. Training and development are encouraged as part of a team-driven environment.

Qualifications

• High school diploma or equivalent required; further education is a plus.
• Previous customer-facing experience preferred but not required.
• Strong written and verbal communication abilities.
• Comfortable learning new software systems and service tools.
• Ability to manage multiple tasks while staying organized.
• Effective problem-solving skills with a solutions-driven approach.
• Capable of working independently as well as part of a team.
• Dependable, punctual, and professional in high-pressure situations.
• Flexible schedule, with occasional weekend or holiday availability if needed.
• Willingness to participate in continued training and development.
• Enthusiastic attitude with a genuine commitment to customer care.

Responsibilities

• Welcome customers in person and provide knowledgeable support regarding products and services.
• Offer clear and accurate information about pricing, features, and company offerings.
• Handle customer inquiries and resolve issues efficiently and courteously.
• Maintain a professional and positive approach during all interactions.
• Record customer conversations, updates, and resolutions accurately in company systems.
• Conduct follow-ups when necessary to confirm complete issue resolution.
• Refer more complex matters to the appropriate department as needed.
• Assist customers with purchases, modifications, returns, or cancellations.
• Gather and communicate customer feedback to leadership.
• Attend training sessions to stay informed about products, services, and policies.
• Collaborate with team members to consistently deliver high-quality service.
• Monitor recurring questions or concerns and share insights for improvement.
• Remain informed about current promotions, updates, and operational procedures.
• Support in-store promotional efforts and help communicate special offers.
• Contribute to a supportive, team-oriented workplace environment.

Skills

Communication skills

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Platinum Coastal Group is seeking a dependable Customer Service Representative to join our in-office team in Durham, NC. You will be the first point of contact, delivering a welcoming, solution-focused experience to customers visiting our location.

You will collaborate with colleagues across departments to provide timely assistance, handle inquiries, guide purchases, and communicate promotions. Training and development are encouraged as part of a team-driven environment.