In-Store Guest Experience Associate

Platinum Coastal Group Inc; Kansas; On-site; USD 19,000 - 25,000; Full time

Job summary

Platinum Coastal Group Inc. is seeking a dependable Customer Service Representative to join our in-office team in Kansas.

As the first point of contact for customers, you will deliver a welcoming and solution-focused experience, answering questions and resolving concerns to strengthen satisfaction and long-term relationships. The ideal candidate enjoys interacting with people, communicates confidently, and is motivated to grow professionally.

Qualifications

• Strong written and verbal communication abilities.
• Ability to learn new software systems and service tools.
• Ability to manage multiple tasks while staying organized.
• Experience in a customer-facing role is helpful but not required.
• Willingness to participate in ongoing training and development.

Responsibilities

• Welcome customers in person and provide knowledgeable support regarding products and services.
• Offer clear and accurate information about pricing, features, and company offerings.
• Handle customer inquiries and resolve issues efficiently and courteously.
• Maintain a professional and positive approach during all interactions.
• Record customer conversations, updates, and resolutions accurately in company systems.
• Conduct follow-ups when necessary to confirm complete issue resolution.
• Refer more complex matters to the appropriate department as needed.
• Assist customers with purchases, modifications, returns, or cancellations.
• Gather and communicate customer feedback to leadership.
• Attend training sessions to stay informed about products, services, and policies.
• Collaborate with team members to consistently deliver high-quality service.
• Monitor recurring questions or concerns and share insights for improvement.
• Remain informed about current promotions, updates, and operational procedures.
• Support in-store promotional efforts and help communicate special offers.
• Contribute to a supportive, team-oriented workplace environment.

Skills

Customer service

Communication

Multitasking

Problem solving

Team player

Dependable

Flexibility

Tech-savvy

Education

High school diploma or equivalent

Job description

Platinum Coastal Group Inc. is seeking a dependable Customer Service Representative to join our in-office team in Kansas.

As the first point of contact for customers, you will deliver a welcoming and solution-focused experience, answering questions and resolving concerns to strengthen satisfaction and long-term relationships. The ideal candidate enjoys interacting with people, communicates confidently, and is motivated to grow professionally.