In-Office Customer Care Specialist - Banking Support

Tri City National Bank; West Allis (WI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation

Job summary

Tri City National Bank in West Allis, WI, is seeking a Customer Care Specialist to provide phone and email support, assist with online banking, and help customers using our website.

This in-office role emphasizes empathy, problem-solving, and accurate record-keeping. A high school diploma is required, with 2 years of banking experience or 1 year in customer service at Tri City National Bank.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of banking experience or 1 year in customer service at Tri City National Bank.
• Strong knowledge of banking systems, digital banking, and products including deposit, loan, and cardbase operations.
• Excellent customer service with empathy and problem-solving.
• Strong verbal and written communication with a professional telephone demeanor.

Responsibilities

• Respond to customer calls and emails, providing support for account access and website functionality.
• Address and resolve customer inquiries, escalating issues as needed.
• Log and track customer interactions, preparing reports for supervisory review.
• Assist customers with online account enrollments and maintain accurate website rates.
• Perform follow-ups for unresolved customer concerns.
• Provide backup support for other departments and assist with special projects.
• Handle reception calls and manage interoffice mail distribution.
• Perform additional duties as assigned

Skills

Banking experience

Customer service

Digital banking

Communication

MS Office

Education

High school diploma or equivalent

Job description

Tri City National Bank in West Allis, WI, is seeking a Customer Care Specialist to provide phone and email support, assist with online banking, and help customers using our website.

This in-office role emphasizes empathy, problem-solving, and accurate record-keeping. A high school diploma is required, with 2 years of banking experience or 1 year in customer service at Tri City National Bank.