Banking Customer Care Specialist I

Tri City National Bank; Milwaukee (WI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation

Flexible schedule

Job summary

Tri City National Bank is seeking a friendly Customer Care Specialist to support customers by phone, email, and the website. You will help with account access, website functionality, and online enrollments, while logging interactions for supervisors.

The role emphasizes empathy, problem solving, and accurate use of Windows and MS Office. The position offers a competitive hourly rate and robust benefits, with a schedule designed for work-life balance and opportunities for growth within the bank's

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of banking experience or 1 year in customer service at Tri City National Bank.
• Strong knowledge of banking systems, digital banking, and products including deposit, loan, and cardbase operations.
• Excellent customer service skills with empathy and problem-solving.
• Strong verbal and written communication skills with a professional telephone demeanor.
• Basic PC skills, including Windows and MS Office.

Responsibilities

• Respond to customer calls and emails, providing support for account access and website functionality.
• Address and resolve customer inquiries, escalating issues as needed.
• Log and track customer interactions, preparing reports for supervisory review.
• Assist customers with online account enrollments and maintain accurate website rates.
• Perform follow-ups for unresolved customer concerns.
• Provide backup support for other departments and assist with special projects.
• Handle reception calls and manage interoffice mail distribution.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Digital banking knowledge

Education

High school diploma or equivalent

Tools

Windows

MS Office

Banking systems

Digital banking

Job description

Tri City National Bank is seeking a friendly Customer Care Specialist to support customers by phone, email, and the website. You will help with account access, website functionality, and online enrollments, while logging interactions for supervisors.

The role emphasizes empathy, problem solving, and accurate use of Windows and MS Office. The position offers a competitive hourly rate and robust benefits, with a schedule designed for work-life balance and opportunities for growth within the bank's