Customer Care Specialist I - Impactful Banking Support

Tri City National Bank; West Allis (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation

Job summary

Tri City National Bank is seeking a friendly Customer Care Specialist to support customers by phone, email, and through the website. Compensation ranges from $20.00 to $28.00 per hour, based on experience, with a community-focused environment and comprehensive benefits.

The role emphasizes accurate handling of inquiries, assistance with online enrollments, and collaboration across departments while maintaining a high standard of customer service.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of banking experience or 1 year in customer service at Tri City National Bank.
• Strong knowledge of banking systems, digital banking, and products including deposit, loan, and cardbase operations.

Responsibilities

• Respond to customer calls and emails, providing support for account access and website functionality.
• Log and track customer interactions, preparing reports for supervisory review.
• Assist customers with online account enrollments and maintain accurate website rates.
• Provide backup support for other departments and special projects.
• Handle reception calls and manage interoffice mail distribution.
• Perform follow-ups for unresolved customer concerns.

Skills

Customer service

Empathy

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Windows OS

MS Office

Job description

Tri City National Bank is seeking a friendly Customer Care Specialist to support customers by phone, email, and through the website. Compensation ranges from $20.00 to $28.00 per hour, based on experience, with a community-focused environment and comprehensive benefits.

The role emphasizes accurate handling of inquiries, assistance with online enrollments, and collaboration across departments while maintaining a high standard of customer service.