Customer Care Specialist- West Allis

Tri City National Bank; West Allis (WI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation

Job summary

Tri City National Bank in West Allis, WI, is seeking a Customer Care Specialist to provide phone and email support, assist with online banking, and help customers using our website.

This in-office role emphasizes empathy, problem-solving, and accurate record-keeping. A high school diploma is required, with 2 years of banking experience or 1 year in customer service at Tri City National Bank.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of banking experience or 1 year in customer service at Tri City National Bank.
• Strong knowledge of banking systems, digital banking, and products including deposit, loan, and cardbase operations.
• Excellent customer service with empathy and problem-solving.
• Strong verbal and written communication with a professional telephone demeanor.

Responsibilities

• Respond to customer calls and emails, providing support for account access and website functionality.
• Address and resolve customer inquiries, escalating issues as needed.
• Log and track customer interactions, preparing reports for supervisory review.
• Assist customers with online account enrollments and maintain accurate website rates.
• Perform follow-ups for unresolved customer concerns.
• Provide backup support for other departments and assist with special projects.
• Handle reception calls and manage interoffice mail distribution.
• Perform additional duties as assigned

Skills

Banking experience

Customer service

Digital banking

Communication

MS Office

Education

High school diploma or equivalent

Job description

Overview

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

We are seeking a friendly and customer-focused Customer Care Specialist to provide exceptional support to our customers through phone calls, emails, and our website.

Compensation: $20.00 - $28.00 per hour depending on experience.This position is located in-office at our Operations Center located in West Allis, WI.

Responsibilities

• Respond to customer calls and emails, providing support for account access and website functionality.
• Address and resolve customer inquiries, escalating issues as needed.
• Log and track customer interactions, preparing reports for supervisory review.
• Assist customers with online account enrollments and maintain accurate website rates.
• Perform follow-ups for unresolved customer concerns.
• Provide backup support for other departments and assist with special projects.
• Handle reception calls and manage interoffice mail distribution.
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of banking experience or 1 year in customer service at Tri City National Bank.
• Strong knowledge of banking systems, digital banking, and products including deposit, loan, and cardbase operations.
• Excellent customer service skills with a focus on empathy and problem-solving.
• Strong verbal and written communication skills with a professional telephone demeanor.
• Basic PC skills, including familiarity with Windows and MS Office.

Why Join Us:

• Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
• Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
• Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
• Celebration of Success: Join a team that values and celebrates individual and collective achievements.
• Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
• Great Employee Benefits that start on the 1st of the month after your hire date!
• Part-Time:
  • 401(k) with company match
  • Up to 20 hours of paid vacation after 3 months (must work an average of 20+ hours per week in order to be eligible for paid vacation.)
• Full-Time:
  • 401(k) with company match
  • Tuition reimbursement
  • Medical, dental, and vision coverage
  • Paid vacation and more!

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or [e-mail]