In-Office Customer Care Agent — Weekend Shift & Benefits

Ruby-Receptionist; Chesapeake (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

ESOP

401(k) with company matching

Medical, Dental, Vision coverage

2 weeks paid vacation

Life Insurance

Legal assistance program

Job summary

Ruby is hiring a Full-Time Customer Service Agent for our Chesapeake, VA office. You will handle incoming calls and live chats, schedule appointments, and deliver friendly, professional service to clients and their callers.

We value empathetic, customer-focused professionals who can work weekends/holidays and thrive in a fast-paced environment while maintaining accuracy and strong communication. In-office team member with comprehensive benefits and growth opportunities awaits.

Qualifications

• Minimum typing speed of 40 WPM and ability to navigate multiple software systems.
• Exceptional verbal and written English communication skills.
• Warm, professional phone presence and de-escalation abilities.
• Dependable punctuality and strong organizational habits.

Responsibilities

• Deliver outstanding service by handling incoming calls and live chats.
• Schedule appointments and maintain accurate client communications.
• Multitask across dual monitors and uphold quality standards.
• Adhere to performance guidelines and schedules to support team and callers.

Skills

Typing speed 40 WPM

Verbal and written English

Phone etiquette

Reliability and punctuality

Tools

Microsoft Office 365

Job description

Ruby is hiring a Full-Time Customer Service Agent for our Chesapeake, VA office. You will handle incoming calls and live chats, schedule appointments, and deliver friendly, professional service to clients and their callers.

We value empathetic, customer-focused professionals who can work weekends/holidays and thrive in a fast-paced environment while maintaining accuracy and strong communication. In-office team member with comprehensive benefits and growth opportunities awaits.