In-Office Customer Service Agent - Up to $21/hr + Benefits

Ruby; Chesapeake (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

ESOP

401(k) with company matching

Medical, Dental, and Vision coverage

2 weeks paid vacation in first year

Company-paid Life Insurance

Legal assistance program

Job summary

Ruby in Chesapeake, VA is seeking a Full-Time Customer Service Agent to greet clients and manage calls and live chats from our in-office team.

You will deliver outstanding service, maintain accuracy across written communications, and multitask across dual monitors in a fast-paced environment. This role requires weekend availability and holiday coverage as part of our 24/7/365 operations.

Qualifications

• Minimum typing speed of 40 WPM and comfort navigating multiple software systems.
• Excellent verbal and written English with correct spelling and grammar.
• Warm, professional tone with empathetic communication to de-escalate conversations.
• Punctual, organized, and committed to delivering quality work.

Responsibilities

• Handle incoming calls and live chats as a seamless extension of clients' businesses.
• Maintain high accuracy across written client communications.
• Multitask across dual monitors to manage active conversations.
• Adhere to performance guidelines, quality standards, and schedule adherence.

Skills

Typing 40 WPM

English communication

Phone demeanor

Reliability & punctuality

Tools

Microsoft Office 365

Job description

Ruby in Chesapeake, VA is seeking a Full-Time Customer Service Agent to greet clients and manage calls and live chats from our in-office team.

You will deliver outstanding service, maintain accuracy across written communications, and multitask across dual monitors in a fast-paced environment. This role requires weekend availability and holiday coverage as part of our 24/7/365 operations.