Chesapeake In-Office Customer Care Specialist

Ruby Receptionists; Chesapeake (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

ESOP

401(k) matching

Medical, Dental, Vision coverage

Paid vacation (2 weeks) in first year

Life Insurance (company-paid)

Legal assistance program

Job summary

Ruby Receptionists in Chesapeake, VA seeks a Full-Time Customer Service Agent to greet callers, handle calls and live chats, and schedule appointments from our in-office location.

You will contribute to a fast-paced, high-volume environment, maintain accuracy in communications, and deliver exceptional service while meeting performance guidelines and schedule adherence.

This role requires weekend day and holiday shifts due to our 24/7/365 operations.

Qualifications

• Typing speed 40 WPM or faster and comfortable using multiple software systems.
• Excellent verbal and written English skills with clear communication.
• Warm, professional phone manner with empathy and de-escalation ability.
• Dependable punctuality, strong organization, commitment to quality work.

Responsibilities

• Deliver outstanding service by handling incoming calls and live chats for clients.
• Maintain accuracy across all written client communications.
• Thrive in a fast-paced environment and multitask across multiple monitors.
• Meet performance guidelines, service quality standards, and schedule adherence.

Skills

40 WPM typing

English communication

Phone etiquette

Reliability & work ethic

Tools

Microsoft Office 365

Job description

Ruby Receptionists in Chesapeake, VA seeks a Full-Time Customer Service Agent to greet callers, handle calls and live chats, and schedule appointments from our in-office location.

You will contribute to a fast-paced, high-volume environment, maintain accuracy in communications, and deliver exceptional service while meeting performance guidelines and schedule adherence.

This role requires weekend day and holiday shifts due to our 24/7/365 operations.