Customer Service Agent

Ruby; Chesapeake (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

ESOP

401(k) with company matching

Medical, Dental, and Vision coverage

2 weeks paid vacation in first year

Company-paid Life Insurance

Legal assistance program

Job summary

Ruby in Chesapeake, VA is seeking a Full-Time Customer Service Agent to greet clients and manage calls and live chats from our in-office team.

You will deliver outstanding service, maintain accuracy across written communications, and multitask across dual monitors in a fast-paced environment. This role requires weekend availability and holiday coverage as part of our 24/7/365 operations.

Qualifications

• Minimum typing speed of 40 WPM and comfort navigating multiple software systems.
• Excellent verbal and written English with correct spelling and grammar.
• Warm, professional tone with empathetic communication to de-escalate conversations.
• Punctual, organized, and committed to delivering quality work.

Responsibilities

• Handle incoming calls and live chats as a seamless extension of clients' businesses.
• Maintain high accuracy across written client communications.
• Multitask across dual monitors to manage active conversations.
• Adhere to performance guidelines, quality standards, and schedule adherence.

Skills

Typing 40 WPM

English communication

Phone demeanor

Reliability & punctuality

Tools

Microsoft Office 365

Job description

• Note: All interviews will be conducted at our Chesapeake office.

Full-Time Customer Service Agent

Location: Chesapeake, VA (In-office)

At Ruby, we provide the friendly, professional support that businesses rely on every day. As a Full-Time Customer Service Agent, you will create positive first impressions and meaningful interactions for our clients and their callers through call handling, appointment scheduling, and much more. We are seeking empathetic, customer-focused professionals to join our in-office team at our Chesapeake location.

Because Ruby operates 24/7/365, this position requires availability to work one weekend day and holidays. If you thrive under pressure, adapt quickly to fast-paced environments, and take immense pride in delivering top-tier service, we want to welcome you to the Ruby team!

What You’ll Do

• Deliver Outstanding Service: Skillfully manage incoming phone calls and live web chats, acting as a warm, seamless extension of our clients' businesses.
• Maintain Accuracy: ensure high attention to detail and precision across all written client communications.
• Thrive in a Fast-Paced Environment: Comfortably multitask across dual monitors to handle active communications.
• Uphold Quality Standards: Meet performance guidelines, service quality standards, and maintain strict schedule adherence to support your team and callers.

Qualifications And Skills

• Technical Proficiency: Minimum typing speed of 40WPM with proven comfort navigating multiple software systems concurrently.
• Communication Skills: Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
• Phone Etiquette: Warm, professional tone with the poise and empathy required to de-escalate challenging conversations gracefully.
• Reliability and Work Ethic: A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.

Preferred Qualifications

• Prior experience in a high-volume call center, customer service, or administrative environment.
• Proficiency with Microsoft Office 365.
• Bilingual capability in Spanish and English is a strong plus.

Compensation And Benefits

• Competitive Pay: Earn up to $21/hr with our Perfect Attendance Bonus (defined as arriving n time for shifts, returning punctually from breaks, and completing full assigned shifts). Base pay without the attendance bonus is $19/hr.
• Comprehensive Benefits Package (waiting period may apply):
• Employee Stock Ownership Plan (ESOP)
• 401(k) with company matching
• Full Medical, Dental, and Vision coverage
• 2 weeks paid vacation in you first year
• Company-paid Life Insurance
• Legal assistance program

Schedule Options

Multiple shifts schedules are available, including traditional Monday-Friday options as well as schedules including one weekend day.

Ruby is an Equal Opportunity Employer. We are committed to fostering an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.