In-Office Collections & Customer Service Specialist

ATBS; Laramie (WY); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free beer & coffee daily

Monthly celebrations

Charitable time off

Paid time off

Health, vision, and dental benefits

401K match

Descripción de la vacante

ATBS is seeking a Collections and Customer Service Representative to conduct high-volume outbound calls regarding balances and payments while delivering exceptional service. This full-time, in-person role is based in Laramie, WY.

You will review client accounts, resolve variances, process payments, and update ATBS records using company software. The ideal candidate is organized, detail-oriented and comfortable with numbers.

Formación

• Experience in a fast-paced office setting.
• Ability to input data and maintain records accurately.
• Strong communication and problem-solving skills.

Responsabilidades

• Review client accounts and resolve balances.
• Take payments and process refunds/credits.
• Contact clients with declined or expiring cards to collect payments.
• Provide exemplary customer service to internal and external clients.

Conocimientos

Outbound calls

Customer service

Analytical

Attention to detail

Numerical aptitude

Multitasking

Proficient computer skills

Educación

High School Diploma or GED

Higher education preferred

Herramientas

Excel

Descripción del empleo

ATBS is seeking a Collections and Customer Service Representative to conduct high-volume outbound calls regarding balances and payments while delivering exceptional service. This full-time, in-person role is based in Laramie, WY.

You will review client accounts, resolve variances, process payments, and update ATBS records using company software. The ideal candidate is organized, detail-oriented and comfortable with numbers.