Impactful Collections Specialist for a Mission-Driven Team

517 Ambipar Holding USA, Inc.; Fort Worth (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

Ambipar seeks a Collections Specialist to manage outstanding accounts receivable, minimize overdue balances, and maintain positive customer relationships. This full-time temporary role in Fort Worth, TX involves contacting customers, negotiating payment plans, and resolving billing issues while ensuring compliance with company policies.

You will collaborate with Operations, Sales, and Accounting, prepare collection reports, and escalate accounts as needed.

Qualifications

• Associate's or bachelor's degree in Finance, Accounting, or Business.
• Minimum 5 years' experience in collections activity.
• Strong communication, negotiation, and conflict-resolution skills.
• Proficiency with Microsoft Excel.
• Ability to handle sensitive customer interactions professionally.
• Excellent time management and organizational skills.

Responsibilities

• Review and monitor accounts receivable aging reports.
• Contact customers via phone, email, and written correspondence regarding past-due accounts.
• Negotiate payment arrangements and establish payment plans when appropriate.
• Investigate and resolve billing discrepancies, disputes, and payment issues.
• Maintain detailed records of collection activities and customer communications.
• Process payments and update account information accurately.
• Collaborate with Operations, Sales, Accounting, and other internal teams to resolve account concerns.
• Recommend accounts for escalation, legal action, or external collection agencies when necessary.
• Ensure compliance with company policies and applicable collection laws and regulations.
• Prepare reports on collection status, delinquency trends, and account performance.

Skills

Communication

Negotiation

Conflict resolution

Excel

Attention to detail

Time management

Verbal communication

Phone communication

Education

Finance/Accounting/Business degree

Tools

Workday

Job description

Ambipar seeks a Collections Specialist to manage outstanding accounts receivable, minimize overdue balances, and maintain positive customer relationships. This full-time temporary role in Fort Worth, TX involves contacting customers, negotiating payment plans, and resolving billing issues while ensuring compliance with company policies.

You will collaborate with Operations, Sales, and Accounting, prepare collection reports, and escalate accounts as needed.