In-Office Client Services Team Lead & Coach

Praxis, Inc.; Town of Pittsford (NY); Sur place; USD 82 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Résumé du poste

Paylocity, based in Pittsford, NY, seeks a Team Lead (Client Services Supervisor) to oversee a team of Account Managers and drive outstanding client satisfaction. This on-site role emphasizes escalation management, coaching, and process improvements to enhance service delivery.

You will lead performance initiatives, mentor staff, and coordinate workload across the team while engaging with clients on complex issues and ensuring high-quality HR/payroll support.

Qualifications

• Bachelor’s Degree required.
• 2 years payroll, finance, or spend management with client services or support experience.
• Successful experience in escalations and at risk client retention efforts.
• Project Management experience.
• Proficient in SQL, MS Access or Excel.
• Operations experience.

Responsabilités

• Provide operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction.
• Monitor team performance and provide ongoing learning opportunities.
• Work directly with clients on escalated issues and coordinate work across the team.
• Identify and facilitate process improvements and workload management across the team.
• Supervise a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded.

Connaissances

SQL

MS Access

Excel

Formation

Bachelor’s Degree

Outils

HRIS

Description du poste

Paylocity, based in Pittsford, NY, seeks a Team Lead (Client Services Supervisor) to oversee a team of Account Managers and drive outstanding client satisfaction. This on-site role emphasizes escalation management, coaching, and process improvements to enhance service delivery.

You will lead performance initiatives, mentor staff, and coordinate workload across the team while engaging with clients on complex issues and ensuring high-quality HR/payroll support.