In-Office Client Services Coordinator - Tax Season Ready

H&R Block, Inc.; Broken Arrow (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Broken Arrow, Oklahoma. The role involves greeting clients, handling check-in, scheduling, and coordinating with tax professionals to match client needs with the right expert.

This in-person, tax-season role requires strong communication, multitasking, and organizational skills. Candidates should be comfortable with Microsoft Office and scheduling systems, and be available

Qualifications

• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Multitasking

Attention to detail

Customer service

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Broken Arrow, Oklahoma. The role involves greeting clients, handling check-in, scheduling, and coordinating with tax professionals to match client needs with the right expert.

This in-person, tax-season role requires strong communication, multitasking, and organizational skills. Candidates should be comfortable with Microsoft Office and scheduling systems, and be available