In-Office Client Service Concierge

H&R Block, Inc.; Berwyn (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking aseasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in person. You will manage client scheduling, support daily office operations, and work with tax professionals.

This in-person role offers training and growth opportunities during tax season. Responsibilities include greeting clients, answering calls, scheduling, check-in, and maintaining a tidy office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking aseasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in person. You will manage client scheduling, support daily office operations, and work with tax professionals.

This in-person role offers training and growth opportunities during tax season. Responsibilities include greeting clients, answering calls, scheduling, check-in, and maintaining a tidy office.