In-Office Client Experience Associate – Retail Banking

PNC; Athens (AL); On-site; USD 35,000 - 42,000; Full time

Job summary

PNC located in Athens, Alabama, seeks a Client Experience Associate to support multiple branches in the region and deliver a superior customer experience. The role emphasizes education on financial options and building customer loyalty through proactive conversations and tailored referrals.

The position is in-office, with a focus on service quality, risk awareness, and collaborative teamwork within the Retail Banking organization. Visa sponsorship is not offered for this role.

Qualifications

• No university/college degree required; related experience acceptable.
• Ability to identify banking opportunities during customer interactions.
• Knowledge of banking products and services to assist customers.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies opportunities through meaningful conversations with customers and makes referrals to branch staff.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems and supports efficient branch operations.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.

Skills

Accountability

Customer Experience

Proactive Sales

Branch Banking

Customer Service

Education

No Degree

Job description

PNC located in Athens, Alabama, seeks a Client Experience Associate to support multiple branches in the region and deliver a superior customer experience. The role emphasizes education on financial options and building customer loyalty through proactive conversations and tailored referrals.

The position is in-office, with a focus on service quality, risk awareness, and collaborative teamwork within the Retail Banking organization. Visa sponsorship is not offered for this role.