Client Experience Specialist — Banking

PNC Financial Services Group, Inc.; Muscle Shoals (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Pension and stock purchase plans

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Muscle Shoals, AL, supporting multiple branches in the region.

The role focuses on delivering a superior customer experience and driving loyalty by educating customers and identifying banking opportunities. Responsibilities include executing lobby engagement, referring opportunities to branch staff, and ensuring efficient branch operations while leveraging technology to assist customers in managing their

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED, however may require related experience or knowledge to accomplish primary duties.
• 1 year or less related experience is typical; a combination of education, certifications, and experience may be considered in lieu of a degree.

Responsibilities

• Deliver a unique customer experience and improve customer financial wellbeing.
• Educate customers on alternatives and refer opportunities to branch staff.
• Engage customers through lobby activities and drive awareness of PNC products.
• Assist with daily branch operations and maintain transactional efficiency and accuracy.
• Support proactive sales through structured conversations and referrals to elevate client loyalty.

Skills

Customer service

Banking

Branch banking

Client loyalty

Customer experience

Identifying opportunities

Leveraging technology

Effective communications

Problem solving

Managing multiple priorities

Fraud detection and prevention

Understanding customer needs

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Muscle Shoals, AL, supporting multiple branches in the region.

The role focuses on delivering a superior customer experience and driving loyalty by educating customers and identifying banking opportunities. Responsibilities include executing lobby engagement, referring opportunities to branch staff, and ensuring efficient branch operations while leveraging technology to assist customers in managing their