Client Experience Specialist - Retail Banking

PNC Financial Services Group, Inc.; Daphne (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Daphne, Alabama is seeking a Client Experience Associate to deliver a differentiated customer experience across multiple branches.

You will educate customers on digital tools, identify banking opportunities, and foster loyalty through proactive lobby engagement. In an in-office Retail Banking environment, you will process daily transactions with accuracy, support sales conversations, and refer opportunities to branch staff while upholding policy, risk

Qualifications

• Knowledge of customer service principles and banking products.
• Ability to communicate clearly and build trust with customers.
• Comfort with using digital channels to educate and assist clients.

Responsibilities

• Deliver a unique customer experience across branches.
• Educate customers on digital tools and alternatives.
• Identify banking opportunities during customer interactions and refer to branch staff.
• Engage with customers in the lobby to promote PNC products and services.
• Support sales conversations and ensure accurate daily operations.

Skills

Customer Focused

Banking

Client Loyalty

Proactive Sales

Digital Awareness

Job description

PNC Financial Services Group, Inc. in Daphne, Alabama is seeking a Client Experience Associate to deliver a differentiated customer experience across multiple branches.

You will educate customers on digital tools, identify banking opportunities, and foster loyalty through proactive lobby engagement. In an in-office Retail Banking environment, you will process daily transactions with accuracy, support sales conversations, and refer opportunities to branch staff while upholding policy, risk