In-Office Client Concierge (Seasonal)

H&R Block, Inc.; Irvine (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Irvine to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to match clients with the right expert and ensure a smooth, welcoming client experience. Ideal candidates have experience in fast-paced, client-centric environments, strong communication skills, and availability for tax-season hours, including evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Team collaboration

Multitasking

Organizational skills

Professionalism

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Irvine to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to match clients with the right expert and ensure a smooth, welcoming client experience. Ideal candidates have experience in fast-paced, client-centric environments, strong communication skills, and availability for tax-season hours, including evenings and weekends.