Client Experience Concierge & Receptionist

H&R Block, Inc.; Dubuque (IA); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist in Dubuque, IA to greet clients and support daily office operations in person.

You will manage client check-in, scheduling, and connect clients with the right tax professionals, while upholding confidentiality and a welcoming front-desk presence. Ideal candidates bring strong communication and multitasking skills, comfortable with common software, and availability to work evenings and weekends during tax season.

Formación

• Fast-paced, client-centric environment experience.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Attention to detail and follow-through.
• Proficiency with basic computer programs and scheduling tools.
• Evenings and weekends availability during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Conocimientos

People skills

Multitasking

Communication

Discretion

Tech literacy

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist in Dubuque, IA to greet clients and support daily office operations in person.

You will manage client check-in, scheduling, and connect clients with the right tax professionals, while upholding confidentiality and a welcoming front-desk presence. Ideal candidates bring strong communication and multitasking skills, comfortable with common software, and availability to work evenings and weekends during tax season.